9bit's Privacy Policy

9bit operates a safe and reliable online casino and betting platform for users in Bangladesh. This privacy policy explains what information we collect when you use the 9bit website, create an account, or use our services, how that information is used, and what steps we take to protect your privacy.

This policy applies to all 9bit products and services — including slots, live casino, sports betting (including cricket), virtual games, and our mobile-optimized platform. By continuing to use our services, you agree to the terms of this policy.

We may update this policy from time to time. If there are any significant changes, we will notify you by email or through a notice on the platform. The latest version will always be available on this page.

9bit collects certain types of information to provide effective services, ensure security, and meet legal obligations. Below is a detailed description of the information we collect.

2.1 Information You Provide Directly

When you provide it to us yourself:

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID or passport details (for identity verification)
• Address and postal contact information
• Payment-related information (bKash, Nagad, Rocket, Upay or bank account numbers)
• Content of messages sent via live chat or email

2.2 Automatically Collected Information

Collected automatically while you use the platform:

• IP address and device information (operating system, browser version)
• Navigation and gaming activity logs on the platform
• Transaction history and timestamps
• Cookie and session data (see Section 7 below)
• Referral source and click path

2.3 Information Received from Third Parties

In some cases we may receive information from trusted third parties, such as:

• Transaction confirmation information from payment processors
• Verification results from identity and age verification service providers
• Information from fraud prevention services

9bit uses the information collected for the following purposes:

3.1 Service Operation & Improvement

• Creating, managing, and securing accounts
• Processing financial transactions (deposits and withdrawals)
• Personalizing the gaming experience
• Identifying and resolving technical issues on the platform
• Developing new features and products

3.2 Security & Compliance

• Verifying user age and identity (Know Your Customer — KYC)
• Preventing fraud, money laundering, and other illegal activities
• Enforcing responsible gaming policies and ensuring player protection
• Meeting legal obligations and regulatory requirements

3.3 Communication & Support

• Sending important notifications related to transactions and accounts
• Resolving your queries via 24/7 support chat and email
• Sending promotional offers and updates with your consent

9bit never sells your personal information. However, to operate our services, we may share information with selected third parties in certain specific circumstances.

4.1 Service Partners

We may share information with the following types of organizations, solely as needed to provide services:

• Payment processors and mobile banking services (bKash, Nagad, Rocket, Upay, banks)
• Game software providers (Pragmatic Play, Spribe, JILI, PG Soft, Evolution Gaming, NetEnt, Microgaming, Ezugi, and others)
• Identity verification and KYC service providers
• Technology and infrastructure service providers (cloud hosting, cybersecurity)
• Customer service software providers

4.2 Disclosure for Legal Reasons

In the following circumstances we may be required to disclose information to competent authorities:

• In the case of a court order or valid legal process
• To assist in investigations of fraud or money laundering
• To protect the rights or property of 9bit or its users
• In emergency situations involving someone's life or safety

9bit retains your personal information only for as long as it is necessary and legally permitted.

5.1 General Retention Policy

• Information on active accounts is retained for as long as the account remains active.
• Even after an account is closed, some information may need to be kept for a specified period due to legal and regulatory requirements.
• Financial transaction records are retained in accordance with Anti-Money Laundering (AML) regulations.
• For banned or closed accounts, certain information may be kept for an extended period for fraud prevention purposes.

5.2 Data Deletion Requests

You may request deletion of your data after closing your account. However, some information may need to be retained due to legal obligations — in that case, we will inform you in detail. To request deletion, contact us at [email protected].

9bit uses industry-leading technology and practices to protect your personal information.

6.1 Technical Protection

• All data transmissions are secured through SSL (Secure Socket Layer) encryption.
• Strong encryption is applied when storing sensitive information (passwords, payment details).
• Servers are protected by firewalls and Intrusion Detection Systems (IDS).
• Regular security audits and vulnerability assessments are conducted.
• Two-Factor Authentication is available.

6.2 Administrative Protection

• Only authorized staff have access to personal information.
• All staff are trained in data protection and bound by confidentiality agreements.
• Data access logs are reviewed regularly.

However, transmitting data over the internet is not entirely risk-free. We strive to ensure the highest level of protection, but no system can be guaranteed to be 100% secure. If you notice any suspicious activity, please contact us immediately.

The 9bit website uses cookies and similar tracking technologies to improve platform functionality and make your browsing experience smoother.

7.1 Types of Cookies

• Essential cookies: For maintaining login sessions, security verification, and core functionality. These cannot be disabled.
• Functional cookies: Used to remember your preferences (language, theme).
• Analytics cookies: To understand how users use the platform.
• Marketing cookies: For displaying relevant promotions (only after consent is given).

7.2 Cookie Controls

You can disable non-essential cookies by changing your browser settings. Please note that disabling some cookies may cause certain features of the platform to not work properly.

9bit believes you should have full control over your own information. To that end, we ensure the following rights:

8.1 Right of Access

You may request a copy of the information we hold about you at any time. We will provide the information within the designated timeframe after receiving your request.

8.2 Right to Rectification

If there is any error in your information, you may request a correction. Some information can be updated directly from your account settings; for other cases, contact our support team.

8.3 Right to Deletion

In certain circumstances you may request deletion of your personal information. However, retaining some information may be necessary to meet legal and regulatory obligations.

8.4 Right to Object to Processing

You may object to the use of your information for specific purposes (such as marketing). The option to opt out of marketing messages is included in every email.

8.5 Exercising Your Rights

To exercise any of the above rights, contact our support team. We may take steps to verify your identity in order to process your request.

At 9bit, responsible gaming is our top priority. To protect players, we analyze data on their gaming activity. This analysis is solely for the purpose of protecting your interests.

• If unusual betting patterns are detected, our team may reach out to you.
• If a self-exclusion or limit-setting request is made, that information is stored securely.
• For more information on responsible gaming, visit our Responsible Gaming page.

9bit strictly does not provide services to individuals under the age of 21. We do not knowingly collect personal information from anyone under 21.

Age verification is in place during the registration process. If we learn that a minor has used our platform, that account will be closed immediately and the associated information will be deleted.

If you believe a minor is using 9bit, please notify us at [email protected].

9bit reserves the right to amend this privacy policy in light of business changes, technological developments, or regulatory requirements.

If significant changes are made, we will:

• Post a clear notice on the website.
• Notify registered users via email.
• Update the "Last Updated" date at the top of the page.

Continued use of the platform after an update indicates that you have accepted the revised policy. If you do not agree to the new policy, you may close your account.

If you have any questions, concerns, or requests regarding this privacy policy, please contact the 9bit support team. We provide assistance in both Bengali and English.